Delivery
What qualifies for free delivery?
Pre-orders $80+ are eligible for free delivery within 30 miles of host location (Davenport: Northwest Bank & Trust or Macomb: Fortress Bank). If your order is less than $80, consider making a donation or adding a gift for someone to your order to reach the minimum. To make an additional donation, you can 1) Place a 2nd order and BBBS will combine the totals and deliver them to one location or 2) Donate on the BBBS website (must reference plant sale and the last name that is on the order).
When will my order be delivered?
Unfortunately, we are not able to guarantee schedule delivery for specific days/times. All orders will be delivered throughout the day between 8am-7pm on Wednesday (May 10) and Thursday (May 11th). Our loading and delivery volunteers will do their best to call or text the phone number on the order once they are loaded for delivery. If nobody is home when they arrive, they will find an appropriate place to leave your order. If there is somewhere specific you would like your order left, you can leave a note on your door with instructions for them or email psorders@bbbs-mv.org
Can one order be delivered to different locations?
No, the entire order has to go to one address. A second order of $80+ would need to be placed to have it delivered to a different address.
What if my order is incorrect?
Call BBBS at (563)-323-8006 or send an email to psorders@bbbs-mv.org including the flower variety, color, and quantity that you did not receive and/or what item you got instead.
What if I am unhappy with my order (color, quantity, size, etc)?
We are more than happy to exchange any item from your order for any item available at our retail sale site. If the exact plant is no longer available, the plant(s) can be swapped out with something similar at the same cost you paid. You can bring the item to the sale site between the hours of 8am and 7pm and BBBS staff can help you swap it out, or issue you a refund if preferred.
What address will my order be delivered to?
Your order will go to whatever address is listed under “shipping address”. If you are ordering for someone else, put their address under shipping.
Pick-Up
What will I need to pick up an order?
The name of the order and trunk or floor space to load flowers. We recommend an old rug, sheet, or towel if you are concerned about dirt or water getting on your car.
When I come to pick up my pre-order on (May10-11), can I shop for other items?
Because the immediate priority is to fulfill all the pre-orders received, retail shopping will not be open until 8am Friday, May 12.
Where do I pick up my order?
Davenport
Northwest Bank Tower
100 E. Kimberly Rd.
Davenport, IA
Macomb
Fortress Bank
500 E. Jackson St.
Macomb, IL
Group Pre-Orders
How does group pre-ordering work?
Each person submits and pays for their order separately online or by mail. Each person will need to enter the same group name when prompted.
Is a group order a good choice for me?
Group orders are perfect for people who work in the same office/school, live in the same neighborhood, or attend the same club and want to reach the $80 minimum for free delivery. Group orders will be delivered to one location. Again, if ordering as a group, make sure everyone uses the same group name on the order form or at check out.
How will we know who’s order is who’s?
BBBS staff and volunteers will fill each order, which will be labeled for identification when delivered so each person gets what they ordered.
Volunteering
What do volunteers do?
There a variety of tasks and shift times available. On day one, volunteers are needed to unload flowers from the semi trucks, sort, and prepare them for delivery or pick-up. On days 2 and 3, volunteers with larger vehicles and lots of cargo space are needed to help deliver flowers to homes, businesses, schools, etc. Then, during retail, volunteers are needed to help keep the site organized, care for the flowers, direct customers and provide customer service.
How do I sign up myself, family, or group to volunteer?
Thanks for asking! Click here to sign up!
Are bathrooms available onsite?
Yes, everyday except Sunday, inside Northwest Bank & Trust.
What should I bring?
- Personal water bottle
- Sweatshirt or jacket as needed
- Comfortable shoes (waterproof if raining)
- Rain jacket
- Sunscreen and hat
- Gloves if desired
Will there be food?
Snacks will be available for volunteers. Light lunch will be provided for those volunteering during the noon shift.
Retail
What days/times is retail open?
Retail is open Friday & Saturday from 8am-7pm, Sunday from 8am-5pm, and Monday 8am-7pm (unless we sell out of flowers before that).
Will your sale still be open if it is raining?
Yes, we rarely close the sale and only in the event of severe weather. We will make every effort to post a notice on our BBBS public Facebook page if this occurs.
Will anybody be available to help me get what I buy to my car?
Absolutely! We have staff & volunteers onsite that will load your order right into your vehicle for you.
Do you carry vegetables, herbs, or perennials?
No, we only carry a variety of annual flowers.
Can I mix varieties/colors when shopping at the retail site?
Yes, you are able to mix and match varieties/colors of flowers. We have empty flats available that can be filled with any of the standard flower types. There are some specialty flowers that are sold individually, which of course are not able to be mixed into the flats.
When do you start to discount items at the sale?
We can’t guarantee when, or if, items will be discounted at the sale. Being a fundraiser for our non-profit organization, our program is reliant on the proceeds from the sale. If items are discounted, we will do our best to post this on our public Facebook page, however, the best way is to drive by the sale and look for any discount signs.
What do you do with the left over flowers after your sale ends? Would you consider donating any to X,Y,Z?
We have some partnering companies that we work with after our sale in order to find homes for any leftover flowers and to re-coup our expense for the flowers, as our sale is a fundraiser for our non-profit organization. We also help to plant some at some of our partnering non-profit agencies. We are happy to take your name, agency name and telephone number and reach out to you if we have any flowers needing homes.
What if I need help selecting the plants I need?
The Scott County Master Gardners will be onsite and ready to assist/advise you May 12-13 8am-4pm.
https://www.extension.iastate.edu/scott/master-gardener-program
Ordering Online
Should I create an account when I place my order?
Not necessary, but if you do, you will be able to access your past orders.